Client Terms & Conditions

Thank you for taking this step towards your wellbeing.

We understand that reaching out for support can sometimes be the hardest step to take. We appreciate the trust you have placed in The Wellbeing

Team & want you to know that you are not navigating this process alone.

Once your booking request has been submitted, a member of our team will review your information & confirm your appointment details. Our Wellbeing Manager will support you throughout the process, helping ensure you are connected with the practitioner best suited to your needs.

Confidentiality and Privacy

Your privacy is important to us. All information shared with The Wellbeing Team is treated with respect, care & confidentiality in accordance with

professional ethical standards & applicable privacy legislation.

Information shared during your counselling sessions remains confidential between you & your individual practitioner, except where disclosure is

required by Australian law or where there is a serious concern regarding safety. Your individual practioner will be the only person within the Wellbeing

Team with access to your notes, with these notes available upon request.

Where organisations receive wellbeing insights, these are provided only in de-identified and aggregated formats. Individual information, conversations, or personal details are never shared with your employer without your consent.

Appointment Changes and Cancellations

We understand that circumstances can change. If you need to reschedule or cancel your appointment, please provide as much notice as possible so

we can support you & offer availability to others seeking care.

Please let us know at least 24 hours before your visit if you need to cancel. Same-day or last-minute changes within 24 hours will be charged the full

booking fee.

Your Commitment to Care

By booking an appointment with The Wellbeing Team, you acknowledge that:

Counselling is a collaborative process & outcomes can vary depending on individual circumstances & engagement

The Wellbeing Team practioners provide professional support within their scope of practice

The Wellbeing Team does not provide critical care support.

Our Commitment to Care

The Wellbeing Team will make every effort to connect you with appropriate support based on your needs

If your needs change OR you require additional support beyond your current pathway of care, your Wellbeing Manager can assist in exploring

appropriate next steps.

If you didn’t feel that the clinician matched to your needss was the most suitable person to work with, please reach out to your Wellbeing Manager

who will be able to continue working with you to find you the right clinician that you feel comfortable working with long-term.

We are also committed to continuity of care, with our Wellbeing Managers available to step you through the process of securing long term support

through a Mental Health Care Plan in collaboration with your GP.

Crisis and Emergency Care

Please be aware that The Wellbeing Team is not an emergency or crisis service.

In the event of a mental health-related emergency please contact one of the following:

- Family Doctor/GP

- Ring 000 for emergencies (police or ambulance)

- Lifeline: 13 11 14

- Beyond Blue: 1300 22 4636

- Kids Helpline (ages 5-25): 1800 551 800

- Suicide Callback Service: 1300 659 467

- Mensline: 1300 78 9978

- The National Sexual Assault, Family & Domestic Violence Counselling Line: 1800 737 732

We’re Here to Support You. Taking the first step matters.

Thank you for trusting The Wellbeing Team to walk alongside you on your wellbeing journey.